Iris Software News April 2026
In this issue:
• Our CTO’s Tech Watchlist for 2026
• Client success with Agentic and Generative AI, Modernization
• Supporting client domain knowledge, charities and experience
• Expanding client service with three new locations, now 12 globally
• Client satisfaction scores remain high amid tech and workplace recognitions
Iris Software News - April 2026
We expect 2026 will be a year of fundamental transformation in technology, not one with incremental changes as we’ve seen in recent years. The question for organizations today is no longer whether to adapt: it's how fast and how far to go while the future landscape emerges.
Here are the major shifts we see ahead as we work with our clients in different domain and solutions areas.
Gen AI is moving from being a productivity booster to the backbone of software design, development, and modernization. At the start of 2025, we saw excitement but also an abundance of caution as most of our clients adopted AI coding assistants and enabled our teams to incorporate them in their activities. In the second half of the year, these tools evolved rapidly, expanding their context windows and introducing more agentic capabilities that go well beyond code suggestions. While adoption is widespread, we continue to see hesitation among some senior-level professionals, with usage largely limited to IDE-based or chatbot interactions rather than agentic modes. This will change over the course of 2026 and that will significantly redefine how software engineering is done.
It is easy to use AI coding assistants to generate new code and in our experience most of the effort is spent enhancing and scaling what is already in production. Business expectations will evolve to demand significant capabilities in far shorter timeframes. Platform thinking will assist this –using AI not just to build faster, but to design capabilities that seamlessly enhance existing systems, scale, perform reliably, and compound value over time.
Traditionally, scaling meant building large product-oriented delivery (POD)-based teams with clear structures. As agentic AI matures and technical constraints
decrease, this model must evolve. At scale, AI effectiveness depends on structured, living context—not just for coding, but across the entire software lifecycle. Context that stays current alongside the product will be essential for collaboration, quality, and long-term evolution.
Over the past several years, work has evolved from just frontend or backend to full stack in order to deliver value. As AI reduces the barrier to adopting new languages and platforms, engineers will evolve as Polyglots. As specialization in languages and frameworks becomes less important, developing comfort in using AI across a variety of language/framework/platform contexts will drive growth.Going forward, PODs of intelligent agents guided by experienced engineers will become the norm. How teams collaborate, what they work on, and how work gets done will fundamentally change. Organizations that adapt early will lead; those that don’t risk falling behind.
Our teams are moving beyond experimentation to disciplined adoption of Gen AI – translating capability into measurable outcomes. Through Copilot enablement programs and broad, structured training on AI tools, Iris teams are seeing productivity gains ranging from 7-12%, 15-20%, and 11-30% on various projects, along with strong client appreciation.
Together, these efforts reflect a clear shift: from adopting tools to building AI-enabled engineering practices that scale, integrate, and deliver real business value.
Panel Sponsor Payments Canada Summit Toronto | May 5-7, 2026
Join us for an insightful session we are hosting on May 5th: "Beyond speed: reimagining the value, intelligence and resilience of modern payments." Iris’ expert moderator and industry leaders will discuss the technologies and trends transforming the banking and payments sectors.
We are pleased to highlight several recent client success stories where beneficial business outcomes were achieved by utilizing our Generative and Agentic AI and Application Engineering solutions.
Implementing Agentic AI solutions for a major Canadian bank’s wealth management division, including a multi-agent Gen AI pipeline to automate end-to-end credit underwriting that’s already reduced processing time from eight hours to under 45 minutes, by autonomously analyzing asset statements and generating policy-compliant recommendations. In the trust services unit, an AI-powered lead generation system continuously uncovers high-value estate litigation opportunities, enabling fast, precise, and proactive identification and pursuit of new business.
A leading Canadian bank’s commercial banking business is seeing a 30% average efficiency improvement and faster decision-making with a Gen AI-based workflow platform, developed and productionized by Iris, to design, test, and deploy intelligent workflows through a governed, self-service UI, integrated with existing systems. The platform now powers 18 production use cases, including analytics for counterparty credit risk assessment, AI-driven data harmonization for extracting and mapping business information from email contexts, and automated credit commentary generation for credit summary reports.
Iris implemented a Gen AI-powered conversational interface to query and visualize student performance data for a major educational testing organization, enabling conversational querying of governed datasets. Using deterministic NL-to-SQL conversion, controlled target datasets and multi-step query generation and validation, the solution delivers a nearly 100% confidence level in query accuracy, significantly outperforming the 80% levels of typical industry solutions.
By further developing our proprietary iDlite Gen AI for Software Engineering solution and integrating with their bank’s SDLC tools, product managers on the retail banking operations technology team of a major Canadian bank accelerated their agile software development processes, achieving 25% savings in time
and effort and enabling them to focus on other high-priority tasks.
Automation of a leading global bank’s end-to-end AML case investigations, suspicious activity alerts, and customer data correlation with Agentic and Gen AI transformed the AML process. It enabled 4X faster case resolution and improvements in standardization, scalability, and regulatory compliance.
Rationalization of cross-channel, real-time payment APIs for a major Australian bank brought 50% reduction in API endpoints and is projected to achieve multi-million-dollars of cost savings.
New Gen AI interface and API developer portal for a leading logistics services provider enhanced UX and productivity, reducing API onboarding to 1-2 days.
Unified multi-engine commercial payments reporting platform for leading Canadian bank resulted in high-volume, consistently accurate and timely automated reporting that meets client SLAs and regulatory expectations, operational efficiency from elimination of manual data stitching, superior UX and a future-ready foundation.
U.S. logistics services provider’s automated spot bidding program improved its bid-to-win conversion rates by 25-30%, carrier utilization by 15% and decreased load skips by 50% and missed bids to 0%.
Three Iris Gen AI and enterprise innovations were honored at the recent AGBA, one of India’s leading platforms for technology excellence and digital innovation. The recognized solutions earned 3.5-star “High-Potential – Outstanding” ratings under the Innovation Star certification, reached by about 10% of entries this year, and included our iDlite Gen AI Solution, Intelligent Data Anomaly Detection Solution, and Enabling Trailing Stop Orders and Conditional Orders to Flow Downstream Outside Market Hours Solution. We are proud of our innovative culture, team and growing participation in the industry platforms shaping the future of technology.
Iris assists worthy charities in the U.S., Canada, and India on behalf of our clients and our employee-giving program, the Iris Benevolence Fund. We were pleased to contribute to these recent charitable events with sponsorships and employee participation.
Charity Gala for United Way
Our sponsorship donation to the Winter Wish Gala, an annual holiday fundraiser hosted by Bank of Montreal, benefits United Way of Toronto.
Livestrong Challenge
As a sponsor of the 29th annual event and one of the largest participating teams, Iris & Friends biked, ran, walked in Austin, TX, to raise funds for cancer patient care.
Top Golf AHA Charity
Through ADP’s annual fundraiser for the American Heart Association in Alpharetta, GA, we helped increase donations and awareness for heart health.
American Heart Association Heart Walk
Irisians in our financial services unit supported local partner teams by donating and participating in the Austin, TX, American Heart Association fundraiser.
Friends of Seva Mandir Fundraiser
Iris sponsored a dinner reception in New York City to raise donations and awareness in support of the FOSM mission to help rural villagers in India.
Iris is again honored to be named a Great Place to Work® in 2025-2026, the third straight year in the U.S. and Canada and fifth time in India. Based mainly on employee surveys, GPTW certification reflects our dedication to providing exceptional employee experience, which supports client success. We thank our 4,500+ employees for their outstanding dedication. Read more Iris News here.
We opened three new facilities in 2025! In India, two modern new development centers, in Pune and Chennai, joined those in Gurugram, launched in 2024, and Noida NCR, our long-time hub, to enhance our support capabilities in these regions.
In Jersey City, New Jersey, U.S. we opened an expansive new office in the thriving commercial area along the Hudson River waterfront, directly across from the financial district in New York City (NYC), to serve our NY and NJ clients even better. This location is our second in NJ, joining our corporate office in Edison Township; it replaces our smaller, former NYC office.
Iris now has 12 locations across North America and India. Come visit us!
We are pleased to report that in our last biannual survey of all clients across domains, conducted in late 2025, we earned an overall CSAT rating of 6.5 out of 7 and Net Promoter Score of 96 out of 100, continuing a multi-year trend of clients’ high satisfaction and readiness to re-engage and recommend our services.
We greatly appreciate your trust and confidence and will remain responsive to all feedback and focused on continually delivering services of highest quality and value.
